Applicable law authorizes DiamondNet to use the fiber system to collect personally identifiable information about our subscribers as necessary in order to render DiamondNet services and service features and other services and to detect unauthorized reception or use of DiamondNet services and service features. Applicable law prohibits us from using the fiber system to collect personally identifiable information concerning any subscriber for any purposes other than those listed above without the subscriber's prior written or electronic consent.
When you establish an account for DiamondNet services we collect information such as your name, address, telephone number, e-mail address, as well as information used for credit checks, billing, and payment, and other information we may need to establish and service an account. During the initial provisioning of DiamondNet services, and any subsequent changes or updates to that provisioning, DiamondNet collects technical information about your computer hardware and software, cable modem and/or other cable service-related devices, and customization settings and preferences.
If you rent your residence, we may have a record of whether landlord permission was required prior to installing our cable facilities as well as your landlord's name and address. DiamondNet also collects personally identifiable information about you when you communicate with us for support, maintenance, and billing, send us e-mails, respond to our surveys or e-mails, engage in chat sessions with us, register for information, or participate in promotions or contests, for example.
In addition, DiamondNet may combine personally identifiable information, which we collect as part of our regular business records, with personally identifiable information obtained from third parties for the purpose of creating an enhanced personal database to use in marketing and other activities related to DiamondNet services and our other services.